Shipping policy

Shipping Policy

We ship internationally and locally (within South Africa) to your door with Fedex, UPS and other courier partners. Once an order is placed, it is dispatched by the next working day from our Cape Town-based distribution centre. 

Orders delivered internationally, (outside South Africa), shipping costs are calculated on checkout based on the size and weight of your order. Delivery is within 4-8 working days. 

For deliveries within South Africa, the minimum order spend to qualify for free shipping is R650. Shipping costs R75 for orders under R650. Delivery is within 1-4 working days. 

Orders picked-up from our stores do not incur shipping fees. 

Tax & Duties

The South African Rand (ZAR) has the currency symbol R.

For orders delivered out of South Africa, your local VAT/state taxes and country-specific import duties are included in the price you pay FIELDS at check-out and included in the 'Shipping' cost. 

For orders delivered within South Africa, local VAT is included in the price you pay FIELDS at check-out. 

Order Tracking

Order tracking information will be sent to you using the email you provided during your purchase. A tracking number will be provided which you can use to monitor the status of your shipment through our shipping partner’s tracking portal. Please check your spam folder for shipping and delivery confirmation emails.

Exchanges & Returns 

We offer exchanges, and returns for store credit (in the form of a gift card), both locally and internationally. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase and for the item(s) to be returned to us by courier or brought to a FIELDS store for an assessment within 30 days of delivery. Returns after this date will only be accepted at our discretion.

Please note: 

Any Item(s) purchased at a discounted price cannot be exchanged or returned.

For further questions or queries please email us at hello@fieldsstore.com.