Terms & Conditions of Sale
Items may be exchanged or returned. We do not offer refunds for returns, only store credit in the form of a gift voucher.
Products may only be returned or exchanged if they are unused, in their original condition and accompanied by a form of proof of purchase.
The return or exchange of a product must be completed within 30 days of your in-store purchase or online order delivery.
Any item(s) purchased at a discounted price cannot be exchanged or returned.
Should a product be defective or damaged, the item may be exchanged for a new one or FIELDS may issue a refund at their sole discretion.
If you would like to return or exchange a product, please email hello@fieldsstore.com your request.
Returns Procedure
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For online orders: To complete your return, we require the purchased items to be shipped back to us via courier plus a receipt or proof of purchase.
For in-store orders: To complete your return, we require the purchased items to be returned to one of our stores along with your proof of purchase.
For gifts: If the item was marked as a gift when purchased and shipped directly to you, you will be eligible for a gift credit voucher for the value of your return. Once the returned item is received, a gift voucher will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Returns Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.To return your product, you should courier your product to:
FIELDSUnit A111, The Old Biscuit Mill
375 Albert Road
Cape Town
Western Cape
7915
South Africa