Opportunities

FIELDS V&A Waterfront Store Manager

Your goal is to ensure the store's success by connecting with customers during their in-store experience as well as successfully managing the store team. 

Customer Experience, Service & Sales

• Lead by example in delivering exceptional customer experience through consistent customer engagement and connection. 
• Create the space and energy for customers to feel comfortable, enabling them to linger, engage with our team and products.
• Ensure our sensory (sound, temperature, scent) experience is to the FIELDS’ standards as well as the right attitude of team members.
• Develop and implement strategies to drive engagement, encourage customers to try-on products to meet our goals.
• Train and motivate the style team to effectively connect with customers, share our story, provide product knowledge and offer personalised recommendations.
• Showcase our brand through dynamic visual merchandising, including strategic movement of items ensuring freshness in store. 

Team Leadership & Development

• Recruit, hire, train, and manage in-store style team members.
• Foster a positive work environment by promoting teamwork, recognising achievements as well as addressing any employee concerns or conflicts.
• Provide ongoing guidance and feedback to enhance team member performance as well as ensuring consistent alignment to company standards.
• Manage the roster ensuring accuracy for the team and payroll submission. 

Store Operations & Inventory Management

• Monitor inventory levels and replenishment to ensure optimal product availability.
• Manage the stock take process, as per schedule, analyse sales data and adjust restocking decisions accordingly to maximise sell-through.
• Maintain and improve operational procedures and policies to streamline processes and ensure smooth daily operations.
• Monitor and analyse key performance indicators (KPIs), such as sales, AOV, time-in-store, repeat customer rate, in-store traffic, and conversion rates, to identify areas for improvement.

FIELDS Positioning & Marketing

• Collaborate with the brand and marketing department to develop and execute promotional activities, advertising campaigns, and special events at the V&A Waterfront.
• Implement strategies to enhance brand visibility, attract new customers, and cultivate customer loyalty.
• Stay updated on the industry, competitors, and customer preferences to identify opportunities for growth and differentiation.

Qualification & Requirement

• Emotionally intelligent with strong leadership, communication and interpersonal skills.
• Ability to work collaboratively in a team environment and lead by example.
• Excellent organisational and multitasking skills, with the ability to prioritise tasks effectively.
• Detail-oriented with a focus on maintaining high-quality standards.
• Experience in retail management or hospitality/relevant field is a plus.
• Knowledge of contemporary menswear, style, and fashion in general.
• Proficient computer skills for online order management and administrative tasks.
• Flexibility to work weekends, as per roster.
• Completed or in the process of completing a university/college degree
• 3+ years of working experience.

Culture
At FIELDS, we take pride in fostering a culture that is innovative, supportive, and professional. We believe in creating an environment where our team members feel valued and empowered to bring their best selves to work every day. We embrace diversity and celebrate the unique skills each individual brings in a values-based workplace.

Compensation & Benefit

• Full-time employment, guided by the BCEA SA with 17 leave days per annum.
• Annual incentive in line with company policy.
• Staff rate shopping of FIELDS products.
• An innovative environment with growth opportunities.

Application
Please send a cover letter explaining why you would like to join our team in this role, along with a 1-page CV, to mikael@fieldsstore.com.

This role reports to the CEO.

Position Overview:
We are seeking an enthusiastic and individual to join our team as an In-Store Shopping Stylist. You will play a vital role in providing exceptional customer service, offering style advice, and ensuring a smooth shopping experience. Your attention to detail, strong organizational skills, and passion for contemporary menswear will contribute to the success of FIELDS.

Culture:
At FIELDS, we take pride in fostering a culture that is innovative, supportive, and professional. We believe in creating an environment where our team members feel valued and empowered to bring their best selves to work every day. We embrace diversity and celebrate the unique skills each individual brings in a values-based workplace.

Ideal Candidate:

• Interest in contemporary menswear.
• Openness to learning and contributing to the success of FIELDS.
• Characteristics of reliability, integrity, and responsibility.
• Organized with good social skills for effective interaction in a high attention to detail environment.
• Enjoys the business of fashion and sales.
• Good communication skills and the ability to work collaboratively within a team.

Qualification & Requirements:

• Completed or be in the process of completing a university/college degree or have at least 3 years of working experience. Experience in the fields of retail, hospitality, the arts, or customer service is highly advantageous.

Duties:
In-Store Style and Sales:

• Provide style advice and educate customers about our house, products, and the FIELDS journey.
• Prepare garments for sale, including steaming and adding swing tags to meet FIELDS standards.
• Process sales/exchange transactions accurately and efficiently as per our SOPs.
• Conduct end-of-day cash reconciliations, ensuring accountability for your sales and their accuracy.
• Maintain the store's readiness and cleanliness to welcome customers.
• Fold and put away items that have been tried on, and steam them if necessary.
• Ensure display areas and mannequins are well-maintained and showcase the brand according to our standards.

Store Back-office:

• Organise and maintain the stock room according to specifications.
• Conduct regular stock counts to ensure inventory accuracy.

Work Schedule:

• You will be required to work 5 shifts per week at the V&A Waterfront Mall.
• The store operates from Monday to Sunday, between 9am and 9pm.
• Each shift will be 7-8 hours long with a 30-minute break (not included in the 7-8 hours of work).

Compensation and Benefits:

• Employment guided by the BCEA SA.
• Annual incentive in line with company policy.
• Staff-rate shopping of FIELDS products.
• Innovative environment with growth opportunities.

This role reports to the V&A Store Manager.

Applications:
Please send a cover letter explaining why you would like to join our team in this role, along with a 1-page CV, to hamza@fieldsstore.com

Applications will be opening soon. At this point in time, if you feel you could be great for this role, send us your one-page CV and letter of motivation to: hello@fieldsstore.com.