Refund policy
If you wish to cancel your order:
(a) You can notify us by email to hello@fieldsstore.com or call us on +27 (0)21 741 1240 before we have dispatched the goods to you or
(b) Where goods have already been dispatched to you, by returning goods to us in accordance with the clauses set out below.
Returns
Our policy lasts 30 calendar days. If more than 30 calendar days have passed since your date of in-store purchase/online purchase has been delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- For online orders: To complete your return, we require the purchased items to be shipped back to us via courier plus a receipt or proof of purchase.
- For in-store orders: To complete your return, we require the purchased items to be returned to one of our stores along with your proof of purchase.
Item(s) purchased at a discounted price, on-sale or from our Off-Season category can only be exchanged (within 30 days of purchase/delivery).
Item(s) purchased from our in-store Sample Rail/Sample Sale are final sale, and can not be returned or exchanged.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error,
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to via store credit/gift card, within a seven business days. In the absence of a receipt (physical or digital), we will exchange the items or issue a gift card to the equivalent value at the discretion of store management.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your inbox for a voucher or bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@fieldsstore.com.
Sale items (if applicable)
Sale/non-full price items cannot be refunded, unless the incorrect item has been delivered, due to a manufacturing fault or under exceptional circumstances.
Exchanges (if applicable)
We only replace items if they arrive defective or damaged. If you need to exchange it for the same item in a different size/colour, send us an email at hello@fieldsstore.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should courier your product to:
FIELDS - A111
The Old Biscuit Mill
375 Albert Road
Cape Town
Western Cape
7915
South Africa
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, if Fields collected the item, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
